Front and back office application

<p>A front office application is any <a href="/facts/Software/RP79lVSW">software</a> that has a direct relation to customers. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes <a href="/facts/Customer_relationship_management/Y74q0uXB">customer relationship management</a> (CRM), <a href="/facts/Sales_force_automation/ejpm9mU9">sales force automation</a>, <a href="/facts/Customer_support/UpmhUz0R">customer support</a> and field service. In turn, a back office application has no such direct relation. It provides functionality for internal operations such as <a href="/facts/Enterprise_resource_planning/IHhjWH4z">enterprise resource planning</a> (ERP), <a href="/facts/Inventory_control/170cokUp">inventory control</a>, <a href="/facts/Manufacturing/3qW7bcdy">manufacturing</a> and all of the supply chain activities associated with procuring goods, services and raw materials. If an ERP system includes order entry and customer service capabilities, that system would bridge both back office and front office.
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Front and back office application open-in-new

Front and back office application