Conversion Rate Optimization (CRO) is the systematic process of enhancing the percentage of users who complete a desired action, such as making a purchase, signing up for a newsletter, or downloading an app, across various digital platforms, including websites, mobile apps, emails, and ads. It involves analyzing user behavior, identifying friction points in the user journey, formulating hypotheses, conducting A/B or multivariate tests, and implementing changes to maximize conversion rates.
CRO is applicable across multiple digital channels: