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Reference.org
Computer telephony integration
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<p>Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between <a href="/facts/Telephone/P7uEgWQX">telephones</a> and a <a href="/facts/Computer/SQe1aK05">computers</a> to be coordinated. The term is predominantly used to describe <a href="/facts/Desktop_computer/edFPINdK">desktop</a>-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic <a href="/facts/Phone_call/4wUtUXpY">call</a> <a href="/facts/Routing/Ml6MVCaC">routing</a>. </p>