Emotional labor

<p>Emotional labor is the work of trying to feel the right feeling for a job, either by evoking or suppressing feelings. It requires the capacity to manage and produce a feeling to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed. This is done so as to produce a certain feeling in the customer or client that will allow the company or organization to succeed.
</p><p>Roles that have been identified as requiring emotional labor include those involved in <a href="/facts/Education/WIwsQKF9">education</a>, <a href="/facts/Public_administration/e5bgqajN">public administration</a>, <a href="/facts/Practice_of_law/usFjsEAK">law</a>, <a href="/facts/Childcare/ILBlaVb0">childcare</a>, <a href="/facts/Health_care/LPS1WKbI">health care</a>, <a href="/facts/Social_work/u5mbNfYo">social work</a>, <a href="/facts/Hospitality_industry/gtNEIdFI">hospitality</a>, <a href="/facts/Media_(communication)/uflm14CI">media</a>, <a href="/facts/Advocacy/K0XM1Nnj">advocacy</a>, <a href="/facts/Flight_attendant/Y5MLFxPL">aviation</a> and <a href="/facts/Espionage/oaDJ5fAd">espionage</a>. As particular economies move from a <a href="/facts/Manufacturing/3qW7bcdy">manufacturing</a> to a <a href="/facts/Tertiary_sector_of_the_economy/IbtKqotL">service-based economy</a>, more workers in a variety of occupational fields are expected to manage their emotions according to employer demands when compared to sixty years ago.
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Emotional labor open-in-new

Emotional labor