ITIL

ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as <a href="/facts/IT_service_management/UIpRDey0">IT service management</a> (ITSM) and <a href="/facts/IT_asset_management/T4XmWP6n">IT asset management</a> (ITAM) that focus on aligning IT services with the needs of the business.
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.
There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, the ITIL <a href="/facts/Trademark/B23H8IS0">trademark</a> has been owned by PeopleCert.

ITIL open-in-new

ITIL